From Frontline Support to Project Management Success: Jessica’s Story with ITOL

Jessica transitioned from customer support to project management with accredited training and job support from ITOL Recruit.

In this Success Story

Meet Jessica McSweeney.

When Jessica decided it was time to move on from her support role in a high-pressure finance environment, she knew she wanted more than just another job — she wanted a career. Working on the front line with frustrated customers gave her a real appreciation for planning and coordination, and project management felt like the perfect next step.

But there was a challenge: Jessica didn’t have a project management qualification to back up her ambition.

That’s where ITOL came in.

Jessica enrolled in the Project Management Job Programme, which blended accredited qualifications with job support — something she felt would give her the best chance to secure a new role.

“The flexibility was amazing,” she says. “I could study after work, at my own pace, without worrying about deadlines.”

Gaining Confidence, Gaining Skills

As Jessica worked through the courses, her confidence grew. From foundational project management principles to practical tools like scheduling, risk management, and stakeholder engagement, she built a solid knowledge base.

One thing she really valued was the job support that came with the programme. With CV help, interview preparation, and guidance on job applications, Jessica felt empowered to put herself forward for project roles — even those she might have considered “out of reach” before.

Landing the Role

In just under a year, Jessica landed her first role as a Project Coordinator — an ideal starting point to break into project management.

“Having the qualifications on my CV definitely made a difference,” she says. “It showed employers I was serious.”

Jessica’s role allows her to put her skills to use every day, managing schedules, coordinating with stakeholders, and supporting project delivery. She’s excited to build on this first success and continue growing her career in project management.

A Word of Advice

When asked what she’d say to others thinking about making a similar change, Jessica is clear:

“Don’t wait — invest in yourself. I didn’t think I’d get a project management role so quickly, but the course and the job support made it possible.”

Similar Success Stories

After transitioning from finance and law, Ama Banda secured a Project Coordinator role through ITOL Recruit—showing how flexible learning, recognised certifications, and mentoring support enable confident, long-term career change.
After refocusing her career through ITOL Recruit’s Data Analysis Programme, Ruth Cumming secured a Senior Research Officer role—proving how flexible study, modern data skills, and expert recruitment support enable meaningful career transitions.
After retraining from a decade as a zookeeper, Symeon secured an IT Support Analyst role at Next through ITOL Recruit—proving how flexible, structured training and recruitment support can enable complete career change.
While working as a Process Guide at Amazon, Bruno built strong web and software development skills through ITOL Recruit—showing how structured, step-by-step training can open pathways into technical careers.
After transitioning from Commercial Analyst at We Buy Any Car, Elliot secured a Senior Analyst role at Quint Group through ITOL’s Data Programme—proving how structured learning and expert recruitment support can lead to dream careers.
Ahmed transitioned from operations to Assistant Project Manager at TfL thanks to ITonlinelearning’s Project Management Job Programme and dedicated support.
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Discover how Hashim transitioned from product management to Junior Buyer in 2 months with ITonlinelearning’s Business Analysis Programme.
Jessica transitioned from customer support to project management with accredited training and job support from ITOL Recruit.
Nicolo Solari transitioned from a hospitality career into project management after enrolling in ITOL Recruit’s Project Management Job Programme. Initially sceptical about online learning and uncertain about his next steps, he found clarity through early conversations with the sales team — which gave him the confidence to enrol.
Michael Schuneman, a member of the Stow Department at Amazon CWL1 in Swansea, began his IT journey with ITOL Recruit through the Amazon Career Choice programme. He described the sign-up process as smooth and straightforward, thanks to the helpful support team who guided him through every step.

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