Lemar previously worked as a Level 1 Associate at Amazon, where he had no prior experience in IT or computer support. He wanted to move into a technical role and build a long-term career in IT.
He chose to upskill through ITOL Recruit to gain recognised certifications and the support needed to transition into the tech industry.
Training Experience
Lemar completed the CompTIA A+ and CompTIA A+ Lab Technician certifications. He found the learning flexible and accessible, allowing him to study at times that suited his schedule.
The structured content, combined with hands on labs and tutor support, helped him build confidence and practical technical skills from the ground up.
Applying the Skills at Work
Through the programme, Lemar developed the technical knowledge and professional skills needed to move into an IT support role. The recruitment support helped him understand how to prepare for interviews, present himself professionally, and stand out to employers.
The combination of technical training and career guidance played a key role in his successful transition.
Life After ITOL Recruit
After three interviews, Lemar secured a role as an IT Technician at VoCoVo, where he works configuring and supporting communication systems for large retail organisations. He was due to start his role on 1 August 2025.
The programme enabled him to move into a role aligned with his interests and long-term career goals.
Lemar’s Advice
“I had no experience in IT before starting, but the training and support made everything clear. The flexibility, tutors, and recruitment team helped me build confidence and prepare for the professional world. ITOL Recruit completely changed my career direction.”
IT Support Analyst
Background
Symeon currently works as an IT Support Analyst at Next. Before moving into IT, he spent ten years working as a zookeeper. Wanting a complete career change, he decided to retrain and gain recognised IT qualifications to enter the technology sector.
With no prior technical or IT support experience, Symeon was looking for a clear and supportive starting point.
Training Experience
Symeon chose to study with ITOL Recruit because of the flexibility of the learning approach. He valued being able to study at his own pace, set realistic completion goals, and work towards clear daily targets without pressure.
He particularly enjoyed the structured course layout, revision games, and practice questions, which helped reinforce learning and prepare effectively for exams.
Applying the Skills at Work
The programme helped Symeon grow professionally, especially during the interview and recruitment process. The guidance he received prepared him for a more business focused and professional working environment, which was very different from his previous role.
He found the support highly accessible, with quick responses from the team whenever questions or concerns arose.
Life After ITOL Recruit
After completing his training, Symeon successfully secured a role as an IT Support Analyst at Next. The qualifications and recruitment support gave him the confidence to transition into IT despite having no prior experience in the field.
He now works in a professional IT environment and continues to build on the foundations gained through his training.
Symeon’s Advice
“The structure, flexibility, and support really stood out. I had no previous IT experience and still managed to land my role at Next based on the qualifications and recruitment support. I would highly recommend ITOL Recruit to anyone looking to change careers or unsure where to start.”
Although many people are interested in IT careers, there are those who are not certain which route to take and which area to specialise in. With many different specialisations to choose from, it can be daunting to work out which one you are most suited for.
Although there are several certifications that are beneficial to any area of the IT industry, it will help you to determine your ideal study path if you have a plan with regards to which area you would ideally like to specialise in. Below we will take a look at some of the most sought after IT careers; including average entry level salaries and what the jobs entail.
IT Support Specialist – £37 500
An IT Support Specialist is a type of technical support expert who is trained in the areas of computer repair, device troubleshooting, system maintenance and the overall optimisation of IT systems. They assist clients with a wide range of technological issues and provide them with tailored solutions to IT issues.
IT Support Specialists are trained to offer advice and assistance on how to optimise the overall functionality of an IT system and this can include software support, hardware support, computer repair, system upgrades, mobile repair and even increased system protection.
Web Developer – £38 750
Web Developers are also sometimes called Web Designers or Webmasters. Their main roles include designing, developing and maintaining websites for clients. Often a Web Developer will be asked to identify potential site users and to use this information to design a website that will appeal to this targeted audience.
As a Web Developer you will need to present your client’s products/services to a wide audience by creating attractive, appealing and functional websites. Once the website is active, you will also need to perform maintenance, resolve issues and update the sites when necessary.
Software Developer – £40 000
This is a very broad spectrum career and the responsibilities can be very varied depending on the skills of the Developer and the exact position within the organisation. There are some Software Developers that create programs and software from scratch and others that are only involved in either the design or coding processes.
Software Developers also often chose to work on programs for a specific device – computers/laptops, tablets or mobiles. There is also a specialist role dedicated to developing software for networks and servers. This is also a great career for those who prefer to freelance as there is always a great demand for freelance Software Developers.
IT Systems Analyst – £40 000
An IT Systems Analyst is responsible for researching, planning, co-ordinating and recommending the best software and system options to meet the business needs of an organisation. They play a vital role in the systems development process and generally have technical, analytical, managerial and interpersonal skills.
It will be necessary to interact with customers to best understand their requirements and to liaise with the designers to ensure the software is the best choice for the organisation. An IT Systems Analyst is also generally responsible for guiding the coders and developers, assisting with the system testing, preparing high quality documentation and implementing the new system.
Computer Programmer – £42 500
A Computer Programmer is also sometimes known as a Coder and is the person who is responsible for writing computer software. Computer Programmers can specialise in one area of programming or work on a variety of software for various areas.
Using a range of computer programming languages such as Java and C#, Programmers create software by writing code and then testing the programs to ensure that they are error-fee and working to an optimal level. They are also responsible for resolving bugs and faults that can appear in the software programs.
IT Security Analyst – £42 500
The role of an IT Security Analyst is to protect an organisation’s systems and networks from threats. This is generally done by planning and carrying out the appropriate security measures that are required.
As an It Security Analyst you will be responsible for creating innovative solutions to prevent critical information from being damaged, compromised or stolen by hackers. There is an ever increasing need for improved cyber security and it is vital to ensure that systems are protected and safe-guarded against threats.
IT Manager – £45 000
An IT Manager is also often known as an Information Systems Manager, Computer Services Manager or IT Service Manager. This role entails leading the IT department in fulfilling the requirements of the organisation’s information systems.
IT Managers are responsible for the overall performance of the networks that enable a business to function. In some cases, this can also include the creation and upgrading of telephone systems and various other support systems that are implemented within an organisation. It is also the duty of the IT Manager to oversee the routine maintenance of the IT systems.
Database Administrator (DBA) – £47 500
A Database Administrator designs, builds and maintains database management systems for individuals and organisations. They focus on researching and analysing optimal methods of modifying databases to meet the specific requirements of the user.
Database Administrators are also responsible for updating database directories, assigning passwords for database access, backing up the database/s, maintaining databases, implementing safety measures and recovering information when an error has occurred.
If you are interested one of the above IT careers, it is important to ensure that you have the necessary certifications to pursue a rewarding and successful career.
ITonlinelearning will cater for all your IT career needs by providing high quality courseware and efficient support.
It can seem daunting to try and get your first job in the IT sector. With the essential information and a good strategy, this process can be made simpler and easier and it will not be long before you are on your way to a rewarding and satisfying IT career.
Jeremy Dargie, the Director of ITonlinelearning, has many years of experience in the recruitment industry and knows first-hand what recruiters are looking for when hiring IT staff. Here we will take a look at some of the things that you need to know in order to successfully gain your first job in IT.
Gaining first time employment in IT is not always easy. Many times people get frustrated when applying for numerous positions in IT and not progressing even far enough to be called in for an interview. However, there are usually very valid reasons behind this and these can be overcome.
What work will you be doing in your first IT job?
The most common entry level positions in IT are IT Support, 1st Line Support and Helpdesk roles. In these roles you will be generally be working as a part of an IT team which supports the company’s workforce. It is also sometimes the case that you could work for a company that supports external clients and their IT Support needs. These roles entail assisting users with their IT issues and you will need to be able to solve hardware, software, operating system, network and access problems. You will be required to troubleshoot the technical issues and support users in a professional environment.
Even in these entry level roles, you will need to have a high level of knowledge and be able to work in an effective and professional manner. This is one of the many reasons to pursue your IT studies through a reputable learning institution – to ensure that you start your IT career on a solid foundation.
What recruiters are looking for on your CV
Recruitment is a very costly and time consuming event for organisations so they are obviously always on the look-out for ways in which to streamline and reduce the process. As much as a quarter of the offered annual salary for a position can be spent on the hiring process; it is therefore in the best interest of the company to ensure that the endeavour is worthwhile and that time is not wasted on candidates who are not suitable for the position.
Experience Is Not Necessity
When recruiting for entry level positions, the recruiters and hiring organisation will not be as focused on experience as they would be for more advanced job roles. Although experience will almost always be an added advantage, it is not usually a necessity when applying for your first job in IT. It is important, however, to remember that a candidate who is able to start performing productively in their role from the onset, will be favoured over the rest.
Improve Your Theoretical Knowledge
To be able to be a productive member of an IT team from the onset, it is necessary to have as much theoretical knowledge as possible. The way to achieve this is through dedicated studies via a reputable learning institution that offers officially accredited IT courses. More and more organisations are choosing to spend their IT training budgets on mid- to upper-level IT staff that have already proven themselves within the company. It is a very expensive decision to spend months training an entry-level team member only to discover that they are not right for the position after all.
Investing in high quality training will not only prove that you are equipped with the required theoretical knowledge, but it will also demonstrate an eagerness to learn and to improve your skills and knowledge. This will set you apart from those candidates without any recognised certifications and qualifications.
How to make your CV stand out
Although job adverts usually provide a reasonable amount of information regarding what is required for the position, there are some things that may not be in black and white, yet still focused on in the minds of those who will be making the decision on which candidate to hire for the role. Often these are the same, or similar, regardless of the organisation. Some of the common traits that are looked for when recruiting staff for an IT team are:
• The ability to work well within a team environment • Professionalism and good communication skills • Good level of problem-solving and troubleshooting abilities • Good listening skills • Easy to manage • Passionate about the IT industry • Eager to learn about new technologies
Given that your CV is the gateway to securing an interview, it is important to convey these traits to the person who will be reading it.
Think Like A Recruiter
When compiling your CV it is helpful to try and place yourself in the position of the recruiter and supply the information that they will be most likely to look for in a candidate. It is vitally important to ensure that your CV is well written, well structured and easy to read. When confronted with large amounts of candidates for an available position, the recruiters will often scan read a CV to see if it “checks any of their boxes” in order to determine if that candidate is potentially viable. Therefore, it is essential to ensure that your CV is not only easy to read but clearly highlights the most important features.
Invest In Your Introduction
Given that you are applying for your first IT job in an entry-level position, experience will not be a highlighted factor. This means that your introduction paragraph will be more important and it is the perfect place to demonstrate your passion for IT, excellent communication skills and any studying that you have done. Be positive and sincere and try to add a degree of uniqueness to your CV by not simply filling in a template like a form. It is also good practice to try and align the information supplied in your CV with what the potential employer has stated they are looking for in a new IT team member.
IT is a career and employers are not looking for staff whose passion lies elsewhere. It is imperative to demonstrate your interest and enthusiasm about the IT industry and that you view it as a long-term career prospect. This will instil confidence in the recruiter that you will be willing to learn and grow within the organisation.
A section which is often overlooked when writing a CV is the section that can tell a potential employer a lot about you as a person. In this section you should list your achievements and your interests and hobbies. At the very beginning of an IT career, your achievements may not necessarily be related to the IT field (although they could be achievements earned during your studies) but these are still relevant as they help a recruiter to ascertain that you are likely to prove to be a valuable employee. Hobbies and interests will give the recruiter a wider view of you in a personal capacity and this is also a good place to demonstrate your interest in IT. It is, however, important to carefully consider what you list as your hobbies. Stating that you party and watch TV will not create a good initial impression on any recruiter or potential employer.
The Magic Ingredient
It is a fact that the IT industry is one that is constantly changing. Advancements in technology mean that it is an ever-evolving field and thus it is important to be truly passionate about IT. In order to have a successful IT career it is essential to be willing and enthusiastic about keeping your skills up to date and following the changes in technology.
There is very little guesswork in the IT environment and this means that it is essential to gain the theoretical knowledge required to perform your role in an effective and efficient manner. Given the many specialisations that are required in IT teams, there is no doubt that it is a profession that requires the correct and appropriate knowledge from those who wish to pursue it. To ensure that you give your career the best chance at success, you need to invest in your career in the form of the necessary qualifications and certifications.
You Don’t Need a Degree
The good news is that beginning a career in IT does not take a university degree or several years of study. It is also not as costly as one might assume. It is quite realistic to gain the certifications that you need within just a few months and with options to suit all budgets. Although you may already feel an affinity towards a certain area within the IT field, it is also quite possible to begin your career with a few foundation level qualifications and then decide on a specialised area of interest once you have a working knowledge and more in-depth experience of the industry.
CompTIA A+ : You will learn about hardware, software, components, operating systems and how to troubleshoot and support users in a professional manner.
CompTIA Network+: You will gain a solid foundation level knowledge of networking which is highly beneficial in all IT environments.
Certifications Provide Validation
Gaining these internationally recognised certifications will send a very strong, positive message to potential employers. They will show that not only are you interested in a career in IT, but also that you are serious about a long-term future in the industry. These certifications will also validate to recruiters that you have the knowledge and skills necessary to perform the role in a productive and appropriate manner with a solid theoretical basis. This makes you very appealing to organisations as you will be considered a far lower employment risk than someone without the qualifications to demonstrate their abilities. The importance and benefits of official certifications cannot be emphasised enough when looking for your first job in IT.
A Seamless Start with Support
Michael Schuneman, a member of the Stow Department at Amazon CWL1 in Swansea, began his IT journey with ITOL Recruit through the Amazon Career Choice programme. He described the sign-up process as smooth and straightforward, thanks to the helpful support team who guided him through every step.
User-Friendly Learning Platform
Michael was particularly impressed with the online learning portal. It was intuitive, easy to navigate, and well organised — making it simple to access lessons and track progress without frustration.
Challenging Yet Engaging Content
While he found the course material challenging, he also enjoyed the process of learning something new. The balance between difficulty and discovery kept him engaged and motivated.
His personal favourite? The hardware lessons, where he explored the components of a computer system — a topic he found both familiar and fascinating.
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Networking Was the Real Test
The networking module pushed Michael out of his comfort zone. With no prior experience in this area, he found it challenging — but also rewarding. The experience broadened his understanding of IT systems and gave him a sense of achievement.
Constant Encouragement from the Team
Michael praised the ITOL Recruit support team for their approachability and quick responses. Their guidance made a difference during moments when learning felt overwhelming or tedious — especially during theory-heavy reading sections.
A Confident Recommendation
Michael now actively recommends ITOL Recruit to his friends, family and colleagues at Amazon. He values the accessibility, structure and support of the programme, and encourages others to use it as a platform for professional growth.
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In 2020, during the UK lockdown, Kiran Khunti made a decision to pivot into IT. He enrolled in ITOL Recruit’s IT Technician Job Programme, drawn by its clear structure, flexible learning, and guaranteed job placement.
This decision marked a turning point in his career journey.
Tutor Support That Goes the Extra Mile
Kiran’s experience was shaped by consistent support from his tutor, Slindi, who was always available to help — whether over email or through direct phone calls. Even while studying full-time during the pandemic, he never felt isolated in his learning.
Practical Skills with Live Labs
What stood out most for Kiran were the Live Labs — interactive, hands-on simulations that allowed him to apply the commands and tools he was learning. This not only made the material more engaging but also gave him genuine IT problem-solving experience.
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Fast-Tracked Success
Kiran passed his internal exams in just three months. He then moved into the recruitment phase, where Amelia from the recruitment team helped craft his CV and guided him through job applications and interviews.
With this support, he landed a role as a Service Desk Analyst at one of his preferred companies — after just three interviews.
Seamless Exam Booking
The process for booking official exams through ITOL Recruit was also smooth and straightforward, removing unnecessary friction at a critical stage of the journey.
A Clear Recommendation
Kiran now highly recommends ITOL Recruit to anyone considering a career in IT. The combination of strong tutor support, practical training tools and reliable recruitment assistance helped him land a job quickly and confidently.
Simon Kirkham enrolled on ITOL Recruit’s CompTIA IT course with no prior experience in the field. From the start, he found the sign-up process simple and user-friendly, which helped him begin with confidence.
He immediately felt reassured by the support available and knew that guidance was only ever an email away.
Designed for Beginners
Though Simon encountered new and unfamiliar terms, the course was built to support learners at every level. The gradual structure made it easy to follow, and he felt empowered to take things one step at a time — without pressure or confusion.
Tutors Who Stay Involved
Simon particularly appreciated the regular check-ins and reminders from his tutors. That consistent communication helped him stay engaged and ensured he never felt left behind during his studies.
The encouragement and availability of the support team made a real difference in keeping him motivated.
Informative and Rewarding
Simon found the course both informative and fulfilling, describing it as exactly what he needed to meet his learning goals. The accessible format helped him gain a solid understanding of IT fundamentals, even as a complete beginner.
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A Clear Recommendation
Based on his experience, Simon now highly recommends ITOL Recruit’s CompTIA course to others considering a move into IT. He highlights the course’s structure, support and suitability for people from all backgrounds — whether new to tech or looking to refresh their knowledge.
Cristian Puha came from a background in business development and branding within the leisure industry. But during the lockdown, he found himself re-evaluating his path — and rediscovered a long-standing passion for IT.
That moment of reflection sparked a complete career shift.
Choosing the Right Provider
Cristian’s search for quality IT training led him to ITOL Recruit. He was impressed by their quick response and professional structure. The course aligned well with his goals, and the simple sign-up process helped him get started without delay.
Real Support That Matters
With support from Lindy, Cristian found it easy to navigate the course platform and prepare for his CompTIA A+ exam. She provided hands-on help that made both the technical content and exam process far less daunting.
Cristian also made great use of Practice Labs, which gave him practical experience with different operating systems — something he considered key to his understanding of core IT concepts.
A New Role with the Right Guidance
After passing his A+ exam, Cristian moved into the recruitment phase and worked with Loretta McKenzie. Her help in rewriting his CV and planning his job search strategy led directly to him securing his first IT role — a major milestone in his new career.
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Going Beyond the Basics
Cristian appreciated how the course didn’t just meet exam requirements — it went deeper. The materials offered broader context and real-world knowledge that helped him feel truly ready for the workplace.
A Confident Career Move
Now fully employed in IT, Cristian reflects on his journey with gratitude. He strongly recommends ITOL Recruit for anyone looking to move into tech, praising the platform’s depth, structure and supportive environment.
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A Smooth and Transparent Beginning
Andre Ferreira began his IT career journey with ITOL Recruit through a seamless and transparent onboarding process. From the outset, he found the sign-up experience clear and well-structured, with the course details thoroughly explained — helping him make the right choice for his goals.
A Balanced Learning Experience
Once enrolled, Andre was impressed by the course platform’s efficient design and logical curriculum structure. The programme offered a clear balance between theoretical knowledge and practical application, ensuring that students were well-prepared for both exams and real-world IT tasks.
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Ongoing Support That Builds Confidence
One of the standout features for Andre was the tutor support. Whether by phone or email, help was always available, and his questions were answered promptly. This direct and consistent guidance made a real difference in his understanding of complex topics.
A Strong Recommendation
Andre’s learning experience with ITOL Recruit was marked by clarity, structure and personal support. He now recommends the course to others looking to build a career in IT — especially those who value accessible learning and responsive guidance.
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James works as a Project Manager for a software and telecoms company. His interest in project management began while working as a Production Coordinator at a small music company, where he was involved in developing in house music software.
That hands on exposure sparked his interest in project management and motivated him to pursue the role more seriously as a long-term career.
Training Experience
James enrolled with ITOL Recruit after looking for flexible training that could fit around his schedule. He completed PRINCE2® Foundation and Practitioner, AgilePM Foundation and Practitioner, and later the APM PMQ qualification.
He valued the structured learning, tutor support, exam preparation, and the online learning community, which allowed students to ask questions, share experiences, and support each other throughout the programme.
Applying the Skills at Work
The qualifications gave James a strong foundation across both traditional and agile project management approaches. He was able to apply these frameworks directly in his role, helping him manage projects more confidently within a fast-paced technology environment.
Passing the APM PMQ first time was a major milestone and reinforced his readiness to progress further in his career.
Life After ITOL Recruit
James has successfully transitioned into a Project Manager role and has recently completed his training phase. He is now moving into the recruitment stage of the career programme, supported by the same structured guidance he experienced throughout his studies.
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James’ Advice
“The flexibility and level of support really stood out. From tutors and exam prep to the online community, you are supported at every stage. I would definitely recommend ITOL Recruit to anyone looking to move into project management.”
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A Rapid and Responsive Start
Kacper Nowak’s journey with ITOL Recruit began with a quick question — and within five minutes, he received a call back. That initial responsiveness set the tone for what would become a smooth, supportive and efficient start to his IT training.
He was enrolled and accessing his course materials within just four hours of payment.
Guided to the Right Course
The team didn’t just handle his enrolment. They also helped Kacper identify the right course for his goals, ensuring he didn’t waste time or money on the wrong path. That clarity helped him build immediate momentum.
A Platform That Makes Learning Easy
Kacper found the online learning platform intuitive and well-organised. He was able to navigate the content with ease, which helped him focus on learning rather than logistics.
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Online Labs That Reinforce Real Learning
One of the most valuable features for Kacper was the online labs. These interactive exercises gave him a hands-on experience with the concepts he was learning — especially useful when working through more technical or complex topics.
Tutor Support That’s Always Available
Kacper also praised the regular availability of his tutor, who responded quickly and clearly whenever he needed help. This ongoing support made his learning feel both personal and professional.
A Recommendation for Everyone
Kacper now recommends ITOL Recruit not just to those with IT experience, but to anyone looking to upskill or change careers. Whether starting from scratch or building on existing knowledge, he believes the platform offers a valuable and practical route into the industry.
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Starting the Journey with ITOL Recruit
Ochuko Komeme set out to build a career in IT by enrolling in the CompTIA A+ course through ITOL Recruit. With a strong interest in technology and a clear goal in mind, he began the programme in 2021.
His determination to succeed, paired with the course’s clear structure and relevant content, laid the groundwork for his professional growth.
Passing CompTIA A+ with Confidence
Ochuko successfully completed the CompTIA A+ course and passed both certification exams on his first attempt — a milestone he achieved between April and May. He credits the course format and tutor support for helping him prepare thoroughly and confidently.
Personalised Tutor and Recruitment Support
A key part of Ochuko’s success was the guidance of his tutor, Lindy, who provided expert support throughout the learning phase. Once certified, he worked closely with Jessica from the recruitment team, who played a crucial role in revamping his CV.
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A CV That Stood Out
Ochuko was especially impressed by the impact of his newly branded CV. With Jessica’s help, he was able to present himself professionally and clearly to potential employers — a factor he believes helped him secure interviews and stand out in a competitive job market.
Landing a Role in IT
Ochuko’s efforts paid off when he secured a job as a certified IT technician. He attributes this achievement not only to his own hard work but also to the structured guidance and recruitment support he received from the ITOL Recruit team.
A Word of Thanks
Ochuko expressed deep gratitude for the support he received during his journey. From tutor feedback to recruitment advice, he believes every aspect of the programme contributed to his successful transition into IT.
Whether you’re pursuing Business Analysis, Project Management, Data Analytics, Coding, IT or Cyber Security, you’ll get practical training and dedicated job support.
From start to finish, you will have a support team that understands your goals and helps you stay on track. We give you the right help at the right time.
We back our programmes with a job guarantee. If you complete the programme and meet the requirements but don’t secure a role within the set period, you’ll receive your money back.
We work with globally recognised awarding bodies to ensure you gain the skills employers are actively hiring for. Our programmes lead to accredited qualifications that help you become job ready.
