Background 

Before retraining, Alex felt limited in his career progression. During the pandemic, he made the decision to start again and move into IT, training from scratch. 

ITOL Recruit was recommended to him by another learner, and the structured IT pathway gave him a clear route into the industry. 

Training Experience 

Alex completed his CompTIA A+ certification, building strong technical foundations. He found the course content easy to follow, with clear learning materials and practical labs that allowed him to practise skills in a real environment. 

The hands-on approach helped boost his confidence and made the transition into IT feel achievable. 

Recruitment Support 

Alongside his training, Alex received CV optimisation, LinkedIn support, and interview preparation. The recruitment guidance helped him feel confident and prepared when applying for roles. 

After his second interview, he secured his first role on a service desk with a large security organisation. 

Career Outcome 

Alex progressed quickly within the industry, moving into technical operations and later into second line support with a major engineering company. 

His role now involves resolving complex technical issues, supporting users remotely, and prioritising incidents across multiple systems. 

Life After ITOL Recruit 

Alex works flexibly, spending much of his time working from home, which allows him to balance his career with family life. The move into IT has given him clear progression, increased confidence, and significantly improved earning potential. 

Alex’s Advice 

“Before ITOL Recruit, I did not see a future in my career. The training and support helped me get started, build confidence, and move into roles with real progression. I could not recommend them enough.”