From Account Manager to Cyber Security Analyst: Michael’s Career Change into Tech

After seven years as an Openreach engineer and earlier experience as an account manager for the Daily Mirror, Michael Coleman was ready for a complete change. He wanted to break into the cyber security industry and gain the certifications employers look for.

In this Success Story

Shifting Gears into Cyber Security

After seven years as an Openreach engineer and earlier experience as an account manager for the Daily Mirror, Michael Coleman was ready for a complete change. He wanted to break into the cyber security industry and gain the certifications employers look for.

In November 2023, he enrolled on ITOL Recruit’s Cyber Security Job Programme and started building a new future.

Learning That Matches the Market

Michael chose the programme after researching options online. What stood out was the structure, the focus on practical certifications and the clear pathway to job readiness.

He completed four core industry-recognised qualifications:

  • CompTIA A+
  • CompTIA Network+
  • CompTIA Security+
  • CompTIA CySA+

These credentials gave him the technical foundation and credibility to step into a professional IT role with confidence.

One-to-One Tutor Support

Michael highlighted the quality of tutor support as one of the standout parts of his experience. His tutor, Jerry, was consistently available to answer questions and explain difficult topics. Having that direct line of support gave him the reassurance and guidance to stay on track and succeed.

Fast Track to Employment

It took Michael just three weeks after passing his second certification to secure a job offer. He had a confirmed start date within a month.

The recruitment support and confidence he gained through the programme played a major part in that result. He received:

  • CV guidance tailored to the tech industry
  • Help with applications and employer targeting
  • A clear strategy for getting hired

A Life-Changing Shift

Michael described the programme as transformative, both personally and professionally. He now works in cyber security and feels that the knowledge and skills he gained were essential to making a clean break into the industry.

His advice to others? Invest in the right learning and back yourself to grow.

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